Refund policy

Payment Policy

All users can make a successful purchase from the DeAge website using any of the following methods:

  • Credit Card

  • Debit Card

  • Net-banking

  • Cash on Delivery

  • Genuine Unused Promotional Coupon Code

 

 

Customer Service

Your order is as important to us as it is to you. Our in-house Consumer Affairs department will be happy to assist you with any queries or other issues relating to your order. Please email us or call us at care@deage.in / +91 7208395001 during standard business hours 10am to 5pm., and a representative will be in touch with you.

Remember, all queries are answered in the order in which they are received, and as a result, delays may occur from time to time. Requests made outside of standard weekday business hours will be addressed as soon as possible.

 

 

Shipping Policy

All products ordered through the DeAge website are typically shipped within 48–72 hours. Once shipped, you will receive tracking information to your email address provided at the time of order. If an email receipt is not received, contact Consumer Affairs for verification.

We generally deliver products within 3 to 4 days of order received, but please be advised that shipping delays sometimes occur with our carrier and are therefore beyond our control. Kindly allow 5 to 7 business days for delivery.

 

 

Return Policy

DeAge Pvt Ltd may accept returns of Dietary / Food Supplements purchased directly from the DeAge website only when all of the following conditions are satisfied:

  • The products must be received by DeAge within 7 days from the day of delivery. No returns will be accepted after this time period.

  • The tags on the product should be intact and returned in original packing.

  • You must provide your Purchase Order number as received when your order was placed through the Site.

  • Only unused / unopened products in original packing are eligible for returns.

 

 

Refund Policy

At DeAge, we strive to make your experience smooth and hassle-free. Once we receive your returned product, our team promptly inspects it as per our standard guidelines—usually within 2 days.

If the product is found to be in an acceptable condition, we initiate the refund process within 48 hours. The time it takes for the refund to reflect in your account depends on your selected mode of payment and your bank’s processing time. For Debit and Credit Card payments, your bank will determine the final timeline.

For Cash on Delivery (COD) Orders

Refunds for COD orders are processed via bank transfer. Once the returned product passes inspection, our team will contact you to collect your bank details securely. The refund will be credited to your account within 5–7 working days after the details are verified and the refund is initiated.

Your satisfaction is our priority, and we’re here to support you every step of the way!

 

 

Cancellation Policy

Cancellation of fraudulent orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, DeAge reserves the right to cancel all past, pending, and future orders without any liability.

DeAge also reserves the right to refuse or cancel orders in scenarios such as inaccuracies in product pricing on the website or stock unavailability. We may also require additional verifications or information before accepting any order.

We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your account has been charged, the said amount will be reversed to your account.

The customer may be considered fraudulent if any of the following scenarios are met:

  • Customer doesn’t reply to the payment verification mail sent by DeAge.

  • Customer fails to produce adequate documents during payment details verification.

  • Misuse of another customer’s phone/email.

  • Customer uses invalid email ID or phone number.

  • Overuse of a voucher code.

  • Use of a special voucher not tagged to the email ID used.

  • Customer returns the wrong product.

  • Customer refuses to pay for an order.

  • Customer is involved in a snatch-and-run for any order.

 

 

Price and Availability

Prices and availability of all products are subject to change without notice.